Politique de remboursement


AllaRoses Return & Refund Policy – European Law Guidelines

As a European-based business, AllaRoses follows EU consumer protection laws, ensuring a fair return and refund policy. Here are the key points you need to know:

14-Day Right of Withdrawal (Cooling-Off Period)

  • You Have 14 Days to Change Your Mind!

    • After receiving your goods, you have a 14-day window to cancel your order and return it for a full refund. This period starts the day after you receive the items.

  • How to Cancel:

    • Simply inform us at AllaRosesOfficial@gmail.com with your intention to return the goods. No reason is needed, but please notify us within 14 days.

  • Returning Your Items:

    • After notifying us, you must return the items within 14 days. Return shipping costs are usually your responsibility unless we’ve agreed otherwise.

  • Refunds:

    • Once we receive the returned items, we’ll process your refund within 14 days, including the standard delivery charges. If you opted for a faster delivery service, those extra costs may be deducted.

Exemptions to the 14-Day Cooling-Off Period

  • Custom-Made Items:

    • If you’ve ordered personalized or custom-made products, unfortunately, the right to cancel does not apply.

  • Health and Hygiene Products:

    • If you’ve purchased sealed goods that cannot be returned for health or hygiene reasons once unsealed, this exemption applies.

Size Issues – Important Note

  • Incorrect Size Selection:
    • If you mistakenly ordered the wrong size, please note that we do not accept returns or issue refunds for size issues after the 14-day return period has passed. To avoid this, please make sure to check the size details before making your purchase.

Important Reminder: Product Display Variations

Due to the nature of different devices and screens used to shop online, such as:

  • Smartphones (e.g., iPhone, Samsung Galaxy)
  • Laptops (e.g., MacBook, Dell XPS)
  • Desktop computers
  • Tablets (e.g., iPad, Microsoft Surface)
  • Smart TVs

Please be aware that colors and textures may appear slightly different depending on the quality and settings of the device used. We recommend double-checking product details to ensure they meet your expectations before purchasing.

Your Right to Refund or Exchange for Faulty Goods

  • If Something’s Not Right:
    • If the product you received is damaged, defective, or doesn’t match the description, contact us at AllaRosesOfficial@gmail.com. We will ensure you get the appropriate solution—whether it’s a repair, replacement, or refund.

Clear & Easy Communication

  • We at AllaRoses believe in honesty and transparency. Our goal is to make your shopping experience as smooth as possible, which is why we provide clear and easy-to-follow information about your right to withdraw and return process.

Important Note on Returns:

  • No Cash on Delivery (COD) Returns:

    • Under no circumstances can returned goods be sent by cash on delivery. Any goods returned this way will not be accepted by the seller.

  • Condition of Returned Goods:

    • Returned items must be in their original condition (clothing must be unwashed, unworn, uniron, and must not have any fragrance or other scents). It should also be tagged with the original product label if applicable.
    • You must include the card with the label and barcode that the customer received in the package.
    • Please also complete the electronic return form available on our website.

  • Do Not Return to Virtual Address:

    • Please note that returns cannot be sent to our virtual address. You must contact us first through email at AllaRosesOfficial@gmail.com before initiating the return. Once you contact us, we’ll provide further instructions on how to proceed.

  • Refund Form and Documentation:

    • To initiate a refund, please visit the Refund Section on our website and fill out the required refund form. This form will ask for your reason for the refund and photo documentation of the item (showing the issue, damage, or incorrect product) to support your request. This helps us process your refund quickly and accurately.

For any further questions or clarifications, please don’t hesitate to contact us at AllaRosesOfficial@gmail.com.

In Summary:

  • 14-Day Cooling-Off Period for returns, no reason needed.
  • No returns for incorrect size after the 14-day period.
  • No Cash on Delivery returns will be accepted.
  • Returned goods must be in original condition with tags and labels, and the return form must be filled out.
  • Do not return to a virtual address, always contact us first via email.
  • Refund form must be filled out, with photo documentation and reason for the refund.
  • Note on Device Display Differences due to different screen qualities.
  • Clear communication and transparent policies for a smooth return experience.

We value your business and aim to make every purchase with AllaRoses as worry-free and enjoyable as possible!